Refund Policy——MaxHub
MaxHub is a wholesale and supply chain platform operated by
Maxport Global Sdn Bhd,
serving business customers across Malaysia. Due to the nature of B2B transactions, all returns and refunds are subject to the terms below.
1. Eligibility for Returns & Refunds
Returns or refunds are only accepted under the following conditions:
- Goods are damaged or defective upon delivery
- Incorrect items are delivered
- Goods do not match the confirmed order
All claims must be submitted within 48 hours from the date of delivery.
2. Non-Refundable Items
The following items are not eligible for refund:
- Change of mind or incorrect ordering
- Opened, used, or partially consumed goods
- Perishable products (including fresh, chilled, or frozen items), unless defective at delivery
- Clearance, promotional, or special-priced items
- Goods damaged due to improper storage or handling after delivery
3. Inspection Upon Delivery
Customers are responsible for checking all goods upon receipt.
Any damage, shortage, or discrepancy must be reported within the stated timeframe.
Failure to do so will be considered as acceptance of the goods in good condition.
4. Claim Process
To submit a claim, please provide:
- Order number or invoice
- Description of the issue
- Clear photo or video evidence
Claims can be submitted via MaxHub customer service or email:
5. Resolution
Upon approval, MaxHub may, at its discretion:
- Replace the affected goods; or
- Issue a partial or full refund; or
- Provide store credit for future orders
6. Refund Method
Approved refunds will be processed via:
- Original payment method; or
- Account credit (recommended for wholesale customers)
Processing time: 3–7 working days
7. Limitation of Liability
MaxHub shall not be liable for any indirect or consequential losses, including but not limited to business interruption, loss of profit, or resale issues.
8. Final Decision
MaxHub reserves the right of final decision on all return and refund requests.